How do I make contact with you?

Toll Free 24-hour access to staff at InnerVisions

Men: 1-877-939-1420
Women: 1-866-466-4215

The Intake Office and InnerVisions staff are not responsible for facilitating interaction between clients in treatment and their families and/or friends. The first 35 days of our program are specifically designed for clients to be properly and totally immersed in their recovery efforts. During this time, writing is encouraged as a form of communication as it has proven to be effective in therapy. After 35 days clients are permitted to make and receive phone calls and to interact with family and friends during designated time; these calls are solely the responsibility of the client. There is a zero tolerance policy for the use of the Intake Office of InnerVisions staff as message delivery agents.

What does the program cost and the fee structure?
  • Private beds are available at a rate of $250.00CDN per day.
  • Payment plans are available – Only Certified Cheques or VISA are accepted.
  • Fraser Health and government funded beds may be available for those who qualify.
What is your refund policy?

In the event a client chooses to, or is required to leave the program prior to completion, there will be a two-week fee penalty imposed. It is important to consider the consequence of not complying with our program before admittance. We are highly motivated to help those who want our help. All refund discussions will be kept strictly confidential between the client and the Centre. Although we understand that family members may provide funding for a relative in treatment, when a client attends our Centre the contract is between him or her and InnerVisions Recovery Society.

What are the staff qualifications and accreditations?

The program is operated by a committed group of individuals who themselves have had similar experiences on their path to recovery and share their experiences and training to facilitate others suffering from the disease of addiction. All staff have gone on to realize academic achievements in the fields of substance abuse, counseling, and social services.

What is the InnerVisions treatment program?

Our treatment program provides a solid foundation in recovery for those best served by a temporary absence from their present stressful environments and total immersion in a treatment setting.


  • Abstinence from substance abuse
  • Improved physical and psychological health
  • Improved family and social interaction
  • Improved educational and vocational functioning
  • Reduced involvement with the criminal justice system
  • Improved housing conditions
  • Increased utilization of community outpatient resources


  • Introduction and utilization of the Twelve Step Model of Recovery
  • Recognition and acceptance of alcoholism and/or addiction
  • Development of coping mechanism (relapse prevention)
  • Realization and maintenance of healthy lifestyle free from alcohol and drugs
  • Formulation of employment and educational goals
  • Construction of a support network conducive to successful recovery


  • Group therapy
  • Video and oral presentations
  • Reading and writing assignments
  • Medical support sessions with our team of addiction physicians
  • Fellowship Meetings such as AA or NA
  • Conflict resolution course
What model of treatment is used?

The InnerVisions program is based on total abstinence from all mood-altering substances. Our program encompasses a 12 Step Model, along with the bio-psycho-social-spiritual approach. We also emphasize environmental structure (employment/education, family reconnection, community involvement, etc.)

What is the program like?

InnerVisions is a safe, structured, organized environment created and operated by people who have conquered their own demons of addiction to alcohol and drugs; all staff members are in recovery themselves. We openly admit our program is highly structured and when a person is coming into InnerVisions, he or she needs to know we are rigorous to the application of our program standards.

While our facilities are basic in nature, we maintain a high level of hygiene, warmth, and safety. This is not only our opinion, but has been acknowledged by our accrediting and licensing bodies. What makes us complete standouts in Canada is our phenomenal tapestry of talented staff who are equipped with exceptional skill sets; staff speak from their own experience about the despair of addiction as well as the miracle of recovery.

Are there any restrictions?

Clients will be on telephone, internet and property restrictions until they have completed 35 days of treatment. This means you are not allowed to make or receive personal call, access the internet or leave the Treatment Centre alone; you must be accompanied by two other clients or senior staff.  This policy is strictly enforced.

Am I allowed visits?

Following the restriction period, clients will be allowed to present a plan for social visits and arrange to see their families. Visiting is encouraged off the treatment site but, upon request, visitors are permitted on the main floor common areas of the facility.

Is there flexibility for vegetarian clients?

Although our centres provide set menus, we have tofu and soy products available for meat replacement. We will do our best to accommodate specific dietary needs within our resources. Furthermore, fruit, toast, baked goods and other snacks are readily available.  Protein, salad and vegetables are served with all meals.

Do I have to do chores?

Yes. Part of living in a residential treatment environment is the regular assignment of duties/chores. These provide skill development to clients and create a sense of responsibility and belonging to a group.

Every day living routines and schedules are an essential part of the recovery journey.

What are the wait times to get in?

Wait times can vary from zero to a couple of week depending on bed space availability and the severity of your circumstance. Our waitlist is managed by barriers to treatment. Once a client is eligible for treatment we do our best to make intake happen as quickly as possible.

What is the referral procedure?

Intake with InnerVisions is a self-referral process. Medical practitioners, Employee Assistance Workers, community services agencies, family, friends, probation officers, social workers, etc., can make referrals to the facility, but ultimately we need to speak to the prospective clients themselves. InnerVisions requires a total personal commitment from its clients.

Do you have a doctor on site?

The men’s and women’s facilities have access to our Addiction Specialist Physicians. They are available on site for appointments and medication advice once per week. All clients see the doctor within 7 days of intake.

What is the policy regarding prescription and over the counter drugs?

All prescription and non-prescription medications are cleared through our Addictions Physician and are distributed by staff.

Any medications brought in by clients must be given to staff immediately upon arrival at the centre.

Clients are responsible for covering the cost of any medications they may require while in treatment.

Can I bring my car?

No client vehicles are permitted at InnerVisions.

Do I have to know how to read and write English?

No, but it is helpful because there are times when reading and writing are required. Some of our clients in the past could not read or write, but found by asking others for help and by using the available audio recordings they were able to participate fully in the program.

InnerVisions will attempt to meet any specialized ethnic and cultural needs that may arise. Program literature is available in many different languages. Our service is delivered at a primary level and program specific dictionaries are available.

Can I come if I have a physical disability?

Every effort will be made to facilitate the needs of the physically challenged. Physically challenged individuals will be informed prior to intake of any current building limitations which may limit their access to obtain services at InnerVisions. In such cases, a referral to another suitable agency will be made.

Do I need spending money?

Minimal spending money is necessary for personal expenses. We strongly encourage having a nominal amount on hand and/or a debit card for doing laundry, accessing local recreation facilities and purchasing such items as toiletries, snacks/coffee drinks, or cigarettes.

Leisure Centre Passes are available at certain facilities – $2.00 CDN each.

What recreational facilities are available?

All residents participate in a daily morning walk. We have weights and exercise equipment at each site and local leisure centres provide us with discount passes. Certified yoga instructors conduct classes at some facilities.

Recreation is important to a healthy lifestyle. The program includes periods of afternoon and weekend free time. During these times you may work out on our exercise equipment, visit a local leisure centre, or engage in a hobby or craft.

Can I make phone calls or send letters?

Personal phone calls and email are not permitted until a client has completed Step 5 and reached the 35 day point in the program. We encourage clients to write letters as they are a very therapeutic means of communicating.

What personal items should I bring?

BRING: Men & Women

  • Photo ID, BC care card or other medical plan identification cards, debit card, status card or number if applicable
  • comfortable indoor and outdoor clothing/shoes
  • bath towel
  • toiletries/personal hygiene products
  • bed side radio alarm clock
  • weather appropriate outdoor wear (i.e. umbrella, warm coat, hat, etc.)
  • quarters for laundry machines; InnerVisions provides soap and dryer sheets for client use; clients are responsible for laundering their own clothing
  • stamps/addresses if client wishes to send mail
What personal items should I NOT bring?

DO NOT BRING: Men & Women

  • stereos
  • laptop computers, tablets, iPad
  • portable DVD players
  • electronics with internet access; non-internet accessible iPod are okay
  • clothing that advertises alcohol and/or drugs, is sexist, racial or contains any other prejudicial material
  • protein powders or weight supplements
  • alcohol containing products such as perfume/cologne, hand sanitizer, mouthwash
  • musical instruments, sports equipment, lottery or scratch tickets, games or gambling paraphernalia
  • hair straighteners or curling irons (blow dryers are permitted)
  • nail polish or nail polish remover
How long are my belongings held after I leave treatment?

InnerVisions is not responsible for your property; however we will allow 7 days for the client to collect their property from the treatment centre before it is disposed of. There are no exceptions! This must be done during regular business hours, Monday through Friday from 8:00am to 4:00pm.

Where is InnerVisions located?

We are located in the Greater Vancouver Area, BC, Canada. The InnerVisions’ men’s treatment centres are located in Coquitlam and Port Coquitlam.  InnerVisions women’s centre (Hannah House) is located in Maple Ridge.

What is substance abuse?

Substance abuse, or drug abuse, is the continued consumption of a substance in uncontrollable amounts. Drug abuse specifically involves the abuse of alcohol, cocaine, crack, heroin, opiates, prescription pills, methadone, and methamphetamines. At InnerVisions, the litmus test for alcoholism is whether a person drinks or uses more than he or she intends to at any given time. We believe the loss of control over using substances is a clear sign of addiction and/or alcoholism.

What is alcohol abuse or alcoholism?

Alcohol abuse, or alcoholism, is the continued consumption of alcohol in uncontrollable amounts. At InnerVisions, the litmus test for alcoholism is whether a person drinks or uses more than he or she intends to at any given time. We believe the loss of control over using substances is a clear sign of addiction and/or alcoholism.

What is rehab or rehabilitation?

Drug or alcohol rehabilitation (often drug/alcohol rehab or just rehab) is a term for the processes of treatment, for dependency on psychoactive substances such as alcohol, prescription drugs, and street drugs such as cocaine, heroin, methadone, or methamphetamine. The intent is to enable the client to cease substance abuse, in order to avoid the psychological, legal, financial, social, and physical consequences that can be caused, especially by extreme abuse.

What is detox or detoxification?

Detoxification or detox is the removal of toxic substances from the body. Additionally it can refer to the period of withdrawal when a person’s body works to reacclimatize to normal after sustained long-term use of an addictive substance.

Alcohol detox is not a treatment for alcoholism. After detoxification, other treatments must be undergone to deal with the underlying addiction that caused the alcohol use.

Drug or medicated detoxification protocols are used to reduce or relieve withdrawal symptoms while helping the addicted individual adjust to living without drug use; drug detoxification is not meant to treat addiction but rather and early step in long-term treatment. Detoxification may be achieved drug free or may use medications as an aspect of treatment.

Many factors impact the detoxification process.  Depending on the individual circumstances of each potential client InnerVisions may require a client to enter a detox facility prior to admission.

Is InnerVisions a part of Alcohol Anonymous or other anonymous recovery groups?

InnerVisions requires its clients to participate in Twelve Steps meetings such as Alcohol Anonymous (AA) and Narcotics Anonymous (NA) in the local communities.

Other Twelve Step recovery groups include Cocaine Anonymous (CA), Heroin Anonymous (HA), Crystal Meth Anonymous (CMA), Marijuana Anonymous (MA), Nicotine Anonymous (NicA), Opiate Addicts Anonymous (OAA), Pills Anonymous (PA), Codependence Anonymous (CODA), Over Eaters Anonymous (OA) and Gamblers Anonymous (GA).